Refund and Returns Policy

1. General Overview

At KeenBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Free of any alterations, customizations, or signs of wear.

2.3. Non‑Refundable Items

The following items are not eligible for a refund or return:

• Personalized or custom‑made products.
• Digital downloads, software licenses, or subscription services.
• Items marked as “Final Sale” or “Clearance”.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486‑9486 to obtain a Return Merchandise Authorization (RMA) number. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once you receive the RMA number, pack the item securely and include the RMA slip inside the package. Ship the package to the address provided by our support team. You are responsible for all return shipping costs unless the return is due to a defect or an error on our part.

3.3. Inspection and Approval

Upon receipt, our team will inspect the item. If the return meets the eligibility criteria, we will process the refund or exchange within 7 business days. If the item does not meet the criteria, we will notify you and return the product to you at your expense.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. For credit card transactions, the refund may take up to 10 business days to appear on your statement.

4.2. Partial Refunds

In cases where the product is returned in a condition that is not fully resalable (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you request the RMA. Exchanges are subject to product availability. If the exchanged item is of higher value, you will be required to pay the price difference; if lower, we will issue a refund for the difference.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact and order information.
• Ensuring the returned item is securely packaged to prevent damage during transit.
• Retaining proof of shipment until the return is fully processed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to amend this policy at any time without prior notice. The most current version will always be available on the KeenBuy website.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 123 Main Street, Anytown, USA